Listen as Ben Kinney talks about the time he decided to turn right instead of left and head out on a 2-month cross country trip on a moment’s notice. Ben reveals some of the lessons he learned while on the trip, how he kept his business running, and ways to...
How you make and keep promises is a defining factor in how you lead and show up to your friends, family, employees, and leaders. Studies suggest, keeping promises holds a lot of emotional value, and when we break them, there is a decline in trust. Listen as Ben Kinney...
In this interview, Chad Hyams talks with Customer Experience Expert Stacy Sherman. Stacy explains the differences between customer service and customer experience and how to use that to differentiate your brand and elevate your leadership skills? Stacy and Chad review...
After multiple failed attempts to grow internationally, Ray Kroc teamed up with Japanese businessman Den Fujita. No one could have predicted the massive growth Den Fujita would accomplish with the McDonalds brand. This episode proves that no matter how good your model...
Ben talks about the challenges and failures of the McDonald brothers as they experimented, changed course, and planned out the perfect fast food restaurant. Ben explores their partnership with businessman Ray Kroc, how Ray helped to grow the business into one of the...
Dave talks about the 15 years he spent in jail, and the lessons learned that allowed him to change his life. They explore the process of improving an existing product where Dave creates a new way to make bread that can now be found in stores all over the country....
