93. Creating Powerful Customer Experiences - Interview with Stacy Sherman

In this interview, Chad Hyams talks with Customer Experience Expert Stacy Sherman. Stacy explains the differences between customer service and customer experience and how to use that to differentiate your brand and elevate your leadership skills? Stacy and Chad review her latest article for Forbes where she examines the book The Four Agreements. They also talk about the heart and science of the customer experience, give you techniques to prevent “pain points,” and how you should change your role from salesperson to relationship maker.

Stacy’s article in Forbes:

CX Leadership Lessons To Humanize Your Business – https://bit.ly/3kQtvSO

Connect with Stacy Sherman – https://doingcxright.com/

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Podcast: Play in new window | Download (Duration: 51:55 — 47.9MB)